Responsible Gambling and Player Protection

Tucan Casino enforces a strict minimum age policy of 18 years. Players are required to confirm their date of birth during registration, and identity verification checks are conducted when the first withdrawal is requested or when cumulative withdrawals reach £2,000.

Valid government-issued photo identification, such as a passport or driver's licence, must be submitted to prove age and identity. Accounts found to belong to underage individuals are closed immediately, and any funds are forfeited in accordance with the operator's terms and Curaçao Gaming Control Board licence conditions.

Players can set daily, weekly, or monthly limits on deposits, wagers, and losses through their account settings. These controls take effect immediately and help prevent spending beyond planned amounts.

Requests to increase an existing limit are subject to a 24-hour cooling-off period before they become active. Requests to lower a limit apply straight away, giving players instant control when they feel the need to reduce their spend.

A cooling-off period allows players to temporarily suspend their account for a short break, typically ranging from 24 hours to 30 days. During this time, the account remains locked and cannot be reopened until the selected period has passed.

Self-exclusion is a longer-term measure available for periods of 6 months, 1 year, 2 years, or 5 years. Players must contact customer support at [email protected] to request self-exclusion. Once activated, the account cannot be reactivated before the chosen period expires, and any attempts to open new accounts during that time will result in closure.

Session time limits allow players to set a maximum duration for continuous play. Once the limit is reached, the account is automatically logged out, helping to prevent extended sessions that may lead to impulsive decisions.

Reality check reminders can be configured to appear at regular intervals during gameplay, displaying the length of the current session and total amounts wagered and won. These prompts give players a moment to assess their activity and decide whether to continue or take a break.

Tucan Casino works alongside independent organisations that offer free, confidential advice and support for individuals affected by problem gambling. These services are available to players and their families.

GamCare provides counselling, support groups, and a live chat service. BeGambleAware offers information, advice, and referrals to treatment services across the UK. Gambling Therapy delivers online support in multiple languages, including forums and one-to-one sessions with trained counsellors.

Warning signs of problem gambling include spending more time or money than intended, chasing losses, borrowing money to gamble, neglecting personal or professional responsibilities, and feeling anxious or irritable when not gambling.

If you recognise these behaviours in yourself or someone you know, reach out to one of the independent support organisations listed above. Early intervention can make a significant difference, and professional help is available at no cost.